U.S. standard shipping is $6.95; orders over $50 qualify for free standard shipping.

Standard shipping within the continental U.S. is $6.95. Orders over $50 before tax automatically qualify for free standard shipping. We also ship to Canada; free shipping is not currently available for Canadian orders. We do not offer expedited shipping at this time.

How much does shipping cost?

Orders placed by 11 AM PST on weekdays generally ship the same day.

Orders placed before 11 AM PST during the workweek generally process and ship the same day. Orders placed after 11 AM PST generally ship the next business day. Weekend orders generally ship on Monday. During periods of high order volume, including launches and promotions, processing can take up to 3 business days. You will receive an email with tracking information when your package ships.

When will my order ship?

Delivery is generally expected 3–6 business days after processing.

Orders are expected to arrive 3&#x2013;6 business days after processing. Delivery estimates are based on carrier information and are not guaranteed. We do not currently ship with day-definite services, so an order may arrive after 6 business days.

How long does shipping take?

Billing addresses cannot be changed after an order is placed.

We are unable to edit the billing address once an order has been placed.

Can I change the billing address for my order?

Contact support immediately; address changes are not guaranteed after processing begins.

Please contact support immediately if you need to change a shipping address. There is approximately a 30-minute window in which we can try to make a change before internal processing begins, but changes are not guaranteed. Once processing has started, we cannot change the shipping address. If your order has already been fulfilled, please see our return options.

How can I change the delivery address for my order?

SOSHE orders ship in recyclable paper-padded mailers or boxes sealed with paper tape.

SOSHE products are shipped in fully recyclable paper-padded mailers or boxes sealed with paper tape. Please recycle your package when possible.

What are SOSHE products shipped in?

SOSHE currently ships within the U.S. and Canada only.

We currently ship within the United States and Canada. We do not currently ship to other international destinations.

Do you ship worldwide?

Tracking details are sent by email when your package ships.

You will receive tracking information by email as soon as your order ships. If you need help, please contact us through our support form: https://soshebeauty.com/pages/contact-us

How can I track my order?

Contact support and we will help investigate and provide available options.

If tracking shows that your package was delivered but you cannot find it, please contact our support team. We will work with you to try to locate the package and provide available options or alternatives. Contact us here: https://soshebeauty.com/pages/contact-us

My tracking says delivered, but I cannot find my package. What should I do?

TikTok Shop orders are shipped via DHL, except for orders shipping to Alaska or Hawaii, which are shipped via USPS. To help provide quicker delivery, we may use last-mile delivery carriers for part of the delivery journey. Carrier details can vary by

<p id="isPasted">TikTok Shop orders are shipped via DHL, except for orders shipping to Alaska or Hawaii, which are shipped via USPS.</p><p>To help provide quicker delivery, we may use last-mile delivery carriers for part of the delivery journey. Carrier details can vary by order and are not listed separately. Please refer to your tracking information for the most current delivery updates.</p>

Which carrier will ship my order?

If you need assistance or have questions, please use this contact form. Our support team is active Monday through Friday and will typically respond within 24-48 hours.

CONTACT US

SHOP SOSHE

SOSHE Help Center

Information about shipping, fulfillment, delivery, tracking, and address changes.

SHIPPING & DELIVERY