If you need assistance or have questions, please use this contact form. Our support team is active Monday through Friday and will typically respond within 24-48 hours.

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SHOP SOSHE

SOSHE Help Center

Orders placed before 11 AM PST during the workweek generally process and ship the same day. Orders placed after 11 AM PST generally ship the next business day. Weekend orders generally ship on Monday. During periods of high order volume, including launches and promotions, processing can take up to 3 business days. You will receive an email with tracking information when your package ships.

When will my order ship?

SHIPPING & DELIVERY

How much does shipping cost?

How long does shipping take?

Can I change the billing address for my order?

How can I change the delivery address for my order?

What are SOSHE products shipped in?

Do you ship worldwide?

How can I track my order?

My tracking says delivered, but I cannot find my package. What should I do?

Which carrier will ship my order?

What is your return and refund policy?

How can I exchange an item?

I returned my order. How long will my refund take?

How can I unsubscribe from receiving refills?

What should I do if I receive a faulty or incorrect item?

RETURNS & EXCHANGES

I did not receive my order confirmation. What should I do?

Can I modify or cancel my order after it has been placed?

Can I use more than one promo code on the same order?

How do gifts with purchase work?

ORDERS

What payment methods do you accept?

When will my credit card be charged?

Is it safe to use my credit card on this site?

PAYMENT

How can I stay updated on new launches?

Is my personal information kept private?

How do I edit my customer details, email, or delivery address?

ACCOUNTS & REWARDS

Where can I buy SOSHE products?

How do I refill SOSHE mascara?

How long does SOSHE mascara last?

How can I find out more information about a product?

What are your plans for future products?

PRODUCT

When will my order ship?Updated 2 months ago