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SHOP SOSHE

SOSHE Help Center

<p id="isPasted">TikTok Shop orders are shipped via DHL, except for orders shipping to Alaska or Hawaii, which are shipped via USPS.</p><p>To help provide quicker delivery, we may use last-mile delivery carriers for part of the delivery journey. Carrier details can vary by order and are not listed separately. Please refer to your tracking information for the most current delivery updates.</p>

TikTok Shop orders are shipped via DHL, except for orders shipping to Alaska or Hawaii, which are shipped via USPS. To help provide quicker delivery, we may use last-mile delivery carriers for part of the delivery journey. Carrier details can vary by

Which carrier will ship my order?

SHIPPING & DELIVERY

How much does shipping cost?

When will my order ship?

How long does shipping take?

Can I change the billing address for my order?

How can I change the delivery address for my order?

What are SOSHE products shipped in?

Do you ship worldwide?

How can I track my order?

My tracking says delivered, but I cannot find my package. What should I do?

What is your return and refund policy?

How can I exchange an item?

I returned my order. How long will my refund take?

How can I unsubscribe from receiving refills?

What should I do if I receive a faulty or incorrect item?

RETURNS & EXCHANGES

I did not receive my order confirmation. What should I do?

Can I modify or cancel my order after it has been placed?

Can I use more than one promo code on the same order?

How do gifts with purchase work?

ORDERS

What payment methods do you accept?

When will my credit card be charged?

Is it safe to use my credit card on this site?

PAYMENT

How can I stay updated on new launches?

Is my personal information kept private?

How do I edit my customer details, email, or delivery address?

ACCOUNTS & REWARDS

Where can I buy SOSHE products?

How do I refill SOSHE mascara?

How long does SOSHE mascara last?

How can I find out more information about a product?

What are your plans for future products?

PRODUCT

Which carrier will ship my order?Updated 2 months ago