Returns are eligible for all products within 30 days; shipping and insurance costs are not refunded.

If you are not happy with your purchase, returns and refunds are eligible for all products ordered from soshebeauty.com within 30 days of purchase. Contact us with your order number and the product you would like to return: https://soshebeauty.com/pages/contact-us. Refunds do not include original shipping or insurance costs. Please include photos if you are returning an item because the package or product was damaged.

What is your return and refund policy?

Contact support with your order number and the item you would like to exchange.

To request an exchange, please contact our support team with your order number and the item you would like to exchange. We will help with the available options: https://soshebeauty.com/pages/contact-us

How can I exchange an item?

Refunds usually take 1–3 business days after they are processed.

Once your refund has been processed, it usually takes 1&#x2013;3 business days to return to your original payment method. Timing may vary slightly by financial institution.

I returned my order. How long will my refund take?

Manage, skip, pause, or cancel refills from your subscription account.

You can manage your refill subscription through your account. You may be able to skip or pause a shipment, or cancel your subscription. Manage your subscription here: https://soshebeauty.com/a/account/login

How can I unsubscribe from receiving refills?

Contact support so we can help resolve the issue with your product.

We are sorry there is an issue with your order. Please contact our support team and include your order number and photos of the issue when possible. We will help with the available options: https://soshebeauty.com/pages/contact-us

What should I do if I receive a faulty or incorrect item?

If you need assistance or have questions, please use this contact form. Our support team is active Monday through Friday and will typically respond within 24-48 hours.

CONTACT US

SHOP SOSHE

SOSHE Help Center

Information about returns, exchanges, refunds, and refill subscriptions.

RETURNS & EXCHANGES

How much does shipping cost?

When will my order ship?

How long does shipping take?

Can I change the billing address for my order?

How can I change the delivery address for my order?