If you need assistance or have questions, please use this contact form. Our support team is active Monday through Friday and will typically respond within 24-48 hours.

CONTACT US

SHOP SOSHE

SOSHE Help Center

We are sorry there is an issue with your order. Please contact our support team and include your order number and photos of the issue when possible. We will help with the available options: https://soshebeauty.com/pages/contact-us

What should I do if I receive a faulty or incorrect item?

RETURNS & EXCHANGES

How much does shipping cost?

When will my order ship?

How long does shipping take?

Can I change the billing address for my order?

How can I change the delivery address for my order?

What are SOSHE products shipped in?

Do you ship worldwide?

How can I track my order?

My tracking says delivered, but I cannot find my package. What should I do?

Which carrier will ship my order?

SHIPPING & DELIVERY

What is your return and refund policy?

How can I exchange an item?

I returned my order. How long will my refund take?

How can I unsubscribe from receiving refills?

I did not receive my order confirmation. What should I do?

Can I modify or cancel my order after it has been placed?

Can I use more than one promo code on the same order?

How do gifts with purchase work?

ORDERS

What payment methods do you accept?

When will my credit card be charged?

Is it safe to use my credit card on this site?

PAYMENT

How can I stay updated on new launches?

Is my personal information kept private?

How do I edit my customer details, email, or delivery address?

ACCOUNTS & REWARDS

Where can I buy SOSHE products?

How do I refill SOSHE mascara?

How long does SOSHE mascara last?

How can I find out more information about a product?

What are your plans for future products?

PRODUCT

What should I do if I receive a faulty or incorrect item?Updated 2 months ago