Order confirmation emails are sent automatically to the email address provided during the checkout process. If you didn't receive an order confirmation it is possible there is a typo in the email we received. Please reach out to hello@soshebeauty.com

<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Order confirmation emails are sent automatically to the email address provided during the checkout process. If you didn&apos;t receive an order confirmation it is possible there is a typo in the email we received. Please reach out to&#xA0;<a href="mailto:hello@soshebeauty.com" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">hello@soshebeauty.com</a><span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;with your name and the items you ordered and they will make sure your email address is correct.

I didn't receive my order confirmation, what should I do?

We’re sorry for the issue with your order. Please reach out to us at hello@soshebeauty.com and we would be happy to. Please include photos of any issues.

<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&#x2019;re sorry for the issue with your order. Please reach out to us at&#xA0;<a href="mailto:hello@soshebeauty.com" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">hello@soshebeauty.com</a><span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;and we would be happy to.&#xA0;<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> Please include photos of any issues.

I received a faulty or incorrect item, what should I do?

Unfortunately after an order has been placed we are unable to modify your order.

<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unfortunately after an order has been placed we are unable to modify your order.

Can I modify or cancel my order after it has been placed?

If you need assistance or have questions, please use this contact form. Our support team is active Monday through Friday and will typically respond within 24-48 hours.

CONTACT US

SHOP SOSHE

SOSHE Help Center

ORDERS

How much does shipping cost?

When will my order ship?

How long does shipping take?

Can I change the billing address for my order?

How can I change the delivery address for my order?

What are SOSHE products shipped in?

Do you ship worldwide?

How can I track my order?

SHIPPING & DELIVERY

What is our return/refund policy?

How can I exchange an item?

I returned my order, how long does the refund take?

How can I unsubscribe from receiving refills?

RETURNS & EXCHANGES

What are the available payment methods?

When will my credit card be charged?

Is it safe to use my credit card on this site?

Can I use more than one promo code in the same order?

PAYMENT

How can I stay updated on new launches?

Is my personal information kept private?

How do I edit my customer details, email, or delivery address?

ACCOUNTS & REWARDS

Where can I buy SOSHE products?

How do you refill the mascara?

How can I find out more information about a product?

What are your plans for future products?

PRODUCT

Can you recycle SOSHE products?

What are your mailers made from?

How much plastic am I saving?

Why does mascara have to be in plastic?

SUSTAINABILITY

Want to stock SOSHE in your store?

WHOLESALE

Where can I get information about featuring SOSHE in the news and press?

PRESS

Do you have any career openings?

CAREERS