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SOSHE Help Center

We hope that you love your SOSHE products as much as we do. But if you&#x2019;re not happy with your purchase, we provide refunds for any product ordered from soshebeauty.com within 30 days of purchase. Contact us at hello@soshebeauty.com and let us know your order number and the product you&apos;re looking to return and we&apos;ll take it from there. Please include photos if you are returning due to a damaged package or item. *Refunds do not include shipping or insurance costs.

We hope that you love your SOSHE products as much as we do. But if you’re not happy with your purchase, we provide refunds for any product ordered from soshebeauty.com within 30 days of purchase. Contact us at hello@soshebeauty.com and let us know yo

What is our return/refund policy?

RETURNS & EXCHANGES

How much does shipping cost?

When will my order ship?

How long does shipping take?

Can I change the billing address for my order?

How can I change the delivery address for my order?

What are SOSHE products shipped in?

Do you ship worldwide?

How can I track my order?

SHIPPING & DELIVERY

How can I exchange an item?

I returned my order, how long does the refund take?

How can I unsubscribe from receiving refills?

I didn't receive my order confirmation, what should I do?

I received a faulty or incorrect item, what should I do?

Can I modify or cancel my order after it has been placed?

ORDERS

What are the available payment methods?

When will my credit card be charged?

Is it safe to use my credit card on this site?

Can I use more than one promo code in the same order?

PAYMENT

How can I stay updated on new launches?

Is my personal information kept private?

How do I edit my customer details, email, or delivery address?

ACCOUNTS & REWARDS

Where can I buy SOSHE products?

How do you refill the mascara?

How can I find out more information about a product?

What are your plans for future products?

PRODUCT

Can you recycle SOSHE products?

What are your mailers made from?

How much plastic am I saving?

Why does mascara have to be in plastic?

SUSTAINABILITY

Want to stock SOSHE in your store?

WHOLESALE

Where can I get information about featuring SOSHE in the news and press?

PRESS

Do you have any career openings?

CAREERS

What is our return/refund policy?Updated 2 years ago