If you need assistance or have questions, please use this contact form. Our support team is active Monday through Friday and will typically respond within 24-48 hours.

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SOSHE Help Center

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Yes. Your privacy and security are of utmost importance to us. We take all precautionary actions to ensure your safety. Your payments are processed with 128-bit SSL encryption and none of your sensitive information including full credit card number or CCV is visible to us.</p>

Yes. Your privacy and security are of utmost importance to us. We take all precautionary actions to ensure your safety. Your payments are processed with 128-bit SSL encryption and none of your sensitive information including full credit card number o

Is it safe to use my credit card on this site?

PAYMENT

How much does shipping cost?

When will my order ship?

How long does shipping take?

Can I change the billing address for my order?

How can I change the delivery address for my order?

What are SOSHE products shipped in?

Do you ship worldwide?

How can I track my order?

SHIPPING & DELIVERY

What is our return/refund policy?

How can I exchange an item?

I returned my order, how long does the refund take?

How can I unsubscribe from receiving refills?

RETURNS & EXCHANGES

I didn't receive my order confirmation, what should I do?

I received a faulty or incorrect item, what should I do?

Can I modify or cancel my order after it has been placed?

ORDERS

What are the available payment methods?

When will my credit card be charged?

Can I use more than one promo code in the same order?

How can I stay updated on new launches?

Is my personal information kept private?

How do I edit my customer details, email, or delivery address?

ACCOUNTS & REWARDS

Where can I buy SOSHE products?

How do you refill the mascara?

How can I find out more information about a product?

What are your plans for future products?

PRODUCT

Can you recycle SOSHE products?

What are your mailers made from?

How much plastic am I saving?

Why does mascara have to be in plastic?

SUSTAINABILITY

Want to stock SOSHE in your store?

WHOLESALE

Where can I get information about featuring SOSHE in the news and press?

PRESS

Do you have any career openings?

CAREERS

Is it safe to use my credit card on this site?Updated 2 years ago