If you need assistance or have questions, please use this contact form. Our support team is active Monday through Friday and will typically respond within 24-48 hours.

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SOSHE Help Center

<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it&apos;s placed. Please send us an email at&#xA0;<a href="mailto:hello@soshebeauty.com" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">hello@soshebeauty.com</a><span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;and we&apos;d be happy to help however we can.

Because our fulfillment team moves fast to ship out your order as soon as possible, we cannot guarantee that changes or cancellations can be made to an order after it's placed. Please send us an email at hello@soshebeauty.com and we'd be happy to hel

How do I edit my customer details, email, or delivery address?

ACCOUNTS & REWARDS

How much does shipping cost?

When will my order ship?

How long does shipping take?

Can I change the billing address for my order?

How can I change the delivery address for my order?

What are SOSHE products shipped in?

Do you ship worldwide?

How can I track my order?

SHIPPING & DELIVERY

What is our return/refund policy?

How can I exchange an item?

I returned my order, how long does the refund take?

How can I unsubscribe from receiving refills?

RETURNS & EXCHANGES

I didn't receive my order confirmation, what should I do?

I received a faulty or incorrect item, what should I do?

Can I modify or cancel my order after it has been placed?

ORDERS

What are the available payment methods?

When will my credit card be charged?

Is it safe to use my credit card on this site?

Can I use more than one promo code in the same order?

PAYMENT

How can I stay updated on new launches?

Is my personal information kept private?

Where can I buy SOSHE products?

How do you refill the mascara?

How can I find out more information about a product?

What are your plans for future products?

PRODUCT

Can you recycle SOSHE products?

What are your mailers made from?

How much plastic am I saving?

Why does mascara have to be in plastic?

SUSTAINABILITY

Want to stock SOSHE in your store?

WHOLESALE

Where can I get information about featuring SOSHE in the news and press?

PRESS

Do you have any career openings?

CAREERS

How do I edit my customer details, email, or delivery address?Updated 2 years ago